GDPR (General Data Protection Regulation) Protecting your data

Using your personal information lets us improve our service to you, we can process your requests faster and manage our relationship better. Here are some ways your information may be used:

• Ensuring your dealer can contact you easily
• Providing information you might have requested
• Sending you relevant information about vehicles and services
• Measuring the performance of our advertisements
• Measuring the performance of our sales and after sales services
• Improving our products and services

Subject to your prior consent, we might also use your personal data to:

• Send personalised advertising about vehicles, products and services
• Provide personalised customer experiences
• Carry out customer satisfaction survey

PROTECTING YOUR PERSONAL DATA IS OUR PRIORITY. WHEN WE KNOW A BIT ABOUT YOU, WE CAN PROVIDE A BETTER PERSONALISED SERVICE.

Using your personal data helps us improve our service to you. We can process your requests faster and manage our relationship better. Here is how we use your personal data:

Where does the data we process for marketing come from?

To manage our marketing operations, in particular,to personalise the advertising and content we show you, we analyse your data from multiple sources and use dedicated computerised tools.

Our analysis are based on data provided directly to us by our customers and prospects (for example, by signing up for a test drive on our website, or through data relating to browsing our website and the use of our mobile applications) and from our partners (for example, your Facebook website browsing data).

When you visit our Nissan Facebook Fanpage, Nissan and Facebook process your personal data (including but not limited to your username, any comments that you post, direct messages that you send to us and your activities (such as the time and date of your posts and “likes”), via the Facebook Insights services). Nissan and Facebook are regarded as “joint controllers” for this processing.

Facebook is solely responsible for any further processing of your data, with no input or influence from Nissan – please refer to Facebook’s privacy policy here www.facebook.com/privacy, for a description of its processing activities and information on your rights.

The data provided by our partners is data collected using the placed cookies that you have authorised. This data that we use may include, depending on the tools, identification data (surname, first name, contact details), technical identifiers (your terminal`s IP address, technical identifiers assigned to your terminal by Nissan or by our partners), and browsing and connection data (pages viewed, website visited, clicks).

Any information we have is most likely provided by you – you may have filled out a form to take a test drive, for example. It may include:

• Personal information (name, address, email, phone)
• Type of request
• Origin of the request
• Purchase details (car model, products and services requested)
• Browsing data on Nissan websites

YOUR DATA HELPS US MAKE SURE THAT IF WE SEND YOU SOMETHING, IT’S SOMETHING THAT’S RELEVANT TO YOU.

Any personal data we hold is collected via the purposes outlined in the table above. We may also rely on anonymised statistical data or work with third party companies to enrich our knowledge about you.

The personal data we collect depends on our interaction with you and may include (but are not limited to):

Please note that the products and services that we offer are primarily for adults. Therefore, we do not carry out any specific personal data processing on minors.

Any personal data we hold is collected for the purposes outlined in Section 1 of this Privacy Policy. We may also rely on anonymised statistical data or work with third party companies to enrich our knowledge about you. Certain personal data may be mandatory or optional, depending on your request or your use of our products / services. Mandatory data will be marked as such at the point of collection. If you refuse to provide mandatory data, we may not be able to provide the products / services you have requested

We encourage you to keep us updated, in writing, of any changes to your personal data by exercising your rights as detailed in Section 5 of this

Privacy Policy.Connected Services

Your personal data is processed by Nissan Automotive Europe S.A.S (who are the data controller in this instance) for the purposes of providing you with connected services and on-board driving assistance applications (e.g. Geolocation data (where you have permitted access to this), data allowing control of the vehicle (such as locking/unlocking doors, activating headlamps or horn, etc.), battery-related data (battery state of charge, charge programming), vehicle pre-heating or cooling) data relating to driving mode (such as use of controls, acceleration, braking) or to the provision of connected services or on-board applications, etc.).

Cookies

This Privacy Policy does not cover the use of cookies. For more information on the use of cookies or to change your preferences regarding such cookies.

The table below outlines the maximum time we keep your personal data. Once the time expires, your data is securely disposed of.  

We are committed to holding your personal data only for the time necessary to achieve the objective pursued, to meet your needs, or to meet our legal obligations.

In determining this time (retention period), we take into account, in particular, the following:

• The length of your contract;
• The time required to process your request or complaint;
• Your interest in our brands;
• The need to keep a record of your interactions with us, to effectively manage our business relationship. This period will vary depending, in particular, on whether you have bought a vehicle or a service such as repair, or whether you have only interacted with us without entering into contracts with us; and
• Our legal or regulatory obligations (this is particularly the case for the technical data of our vehicles).

When we no longer need to use your personal data, it is deleted from our systems and records or made anonymous so that we can no longer identify you. However, it may be necessary to archive some of your personal data in order to be able to respond to any legal proceedings, throughout the statute of limitations provided for in the applicable legislation.

We might share your personal information with our partners in order to improve our service. We make sure that they are as committed as we are to protecting your data and information.

You can object to your data being processed or request its use be restricted.

To make a request or complaint, please email info@nissan.com.cy. Alternatively, you can contact our Data Protection Officer.

And finally, should you feel it necessary, you have the right to lodge a complaint with the competent data protection authority.

• Right to object

This right enables you to object to us processing your personal data. If you object, we will stop using your data unless we can demonstrate compelling legitimate grounds (which overrides your interests) or if our use of your data is necessary for the establishment, exercise, or defence of legal claims. In addition, you have a discretionary right to object to direct marketing at any time (see section 6 below).

• Right to withdraw consent

Where we have obtained your permission to process your personal data for certain activities, you may withdraw this consent at any time. If you ask us to do this, we’ll stop using your data unless we consider that there is an alternative legal reason to justify our continued processing of your data for this purpose, in which case we will tell you.

• Right to access your data

We will respond to your request within one month. That period may be extended by two further months where necessary, taking into account the complexity and number of requests. We may request proof of identification to verify your request. If you request further copies of this information from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will always tell you the reasons for doing so.

• Right to erasure

You have the right to request that we "erase" your personal data in certain circumstances. We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so.

• Right to restrict processing

You have the right to request that we restrict our processing of your personal data in certain circumstances, for example if you dispute the accuracy of the personal data that we hold about you or you object to our processing of your personal data for our legitimate interests. If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.

• Right to rectification

You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.

• Right to portability

You have the right to request to receive your data in a structured, commonly used, and machine-readable format.

• Right to complain

You also have the right to lodge a complaint with a supervisory authority – for us this is the Information Commissioner's Office ("ICO") . We encourage you to contact us first, so that we may attempt to resolve your problem together.