Nissan Connect Services FAQ
All questions and answers below are related to connected services through the NissanConnect infotainment system and NissanConnect Services app.
Account
Registration & Account Creation
How do I create a user account via the NissanConnect app?
Download the App from the App Store or Google Play Store. You will then be guided through the steps of creating an account.
What can I do if I am unable to create a user account?
Please follow the check list below if you are encountering any problems during registration:
- Have you already created a NissanConnect Services user account? If this is the case, you cannot register again using the same email address. Just click the "Forgot your password?" button to receive a new password and log back in.
- Is the spelling of your email address correct? (Please check for any spaces or missing letters.)
- Have all fields been completed fully?
- Is your password correct?
Why isn’t my vehicle identification number (VIN) being accepted?
Please check the capitalisation of the VIN you have entered and that the character "0" (number) hasn't been entered instead of "O" (letter) or vice versa.
Please also ensure there are no spaces or symbols, as these will not be recognised.
Where can I get assistance / instructions on how to use NissanConnect Services?
For further information on connected services please refer to:
- The quick reference guide that should have been supplied to you with your vehicle.
- Refer to the NissanConnect Services page here for general information.
How do I activate services?
To activate your services, you will need to pair your vehicle with your NissanConnect Services smartphone app.
- First, please install NissanConnect Services app on your smartphone and register to create an account.
- You will then need to enter your Vehicle Identification Number (VIN).
After entering your VIN, turn on your infotainment system and from the homepage select:
- Info >
- NissanConnect Services >
- Information Channels >
- Account Information >
- Car Pairing Code.
Please enter this code into your smartphone app. As soon as you have done this, you're good to go.
I haven’t received a confirmation email. What can I do?
The confirmation email should arrive in your inbox within a few minutes after creating an account.
Ensure the email address has been entered correctly.
If it is not in your inbox, please check your other folders (e.g. your spam folder).
If this does not help, please contact our customer services team. Their contact details can be found here.
What should I do if the registration process does not work?
Please follow this useful check list if you are encountering any problems during registration.
- Has a NissanConnect user account already been created? If this is the case, you cannot register again using the same email address. Just click the "Forgotten password" button to receive a new password and log back in.
- Is the spelling of your email address correct? Please check for any spaces and capital letters as they are case sensitive.
- Have all fields been completed fully?
- Is your password correct?
If this doesn’t resolve your problems, please contact our Customer Services team. Their contact details can be found here.
Will I need to be in my vehicle to activate these services?
Yes, you will need to be in your vehicle to finish the pairing process.
Where can I find my "pairing code"?
Your "pairing code" can be found by turning on your infotainment system and from the homepage selecting;
- Info >
- NissanConnect Services >
- Information Channels >
- Account Information >
- Car Pairing Code.
My "pairing code" is not appearing, what can I do?
If the "Account Information" folder is not visible in your vehicle, you will need to "Update Channel List".
To do this, follow the path in your navigation system:
- Settings >
- NissanConnect Services >
- Information Channel >
- Edit Channel List >
- Update Channel List >
- Yes.
Your "pairing code" should now appear.
Can I create a user account using my infotainment system?
No, you cannot create a user account using your infotainment system.
I keep getting an error message when trying to register, why?
If you get an error message this may be because your email address is already in use for a NissanConnect Services account.
How long should the registration process take?
The registration and pairing process should take no more than 15 minutes.
Do I need to connect to bluetooth to register?
You do not need to connect to Bluetooth to register your vehicle.
To register and pair your vehicle, you will need:
- To have your smartphone with a good cellular network.
- To be inside your vehicle and to make sure your car is in a good signal area.
Will my You+Nissan log in work on the app?
You+Nissan account is not compatible with NissanConnect Services App.
Activating the Services
How long do I have to wait before my services are activated?
It can take up to 24 hours to have all your services activated. Please make sure your car is in a good network area and that you refresh your app. You can also remove your App from the Task Manager and then open it again.
Where can I find the terms and conditions of my contract?
If you are already connected to the services then the terms and conditions will have already been sent to you via email; they are also available from within the smartphone app.
Alternatively you can view them here.
Are NissanConnect Services free of charge or paid?
Whilst some services will remain available at no cost, some of the NissanConnect Services have a limited free time period of up to 7 years. To subscribe further once these service’s free periods have expired, or to see the other paid services/renewals, you can do so via the Nissan Store area of the app.
Note: Your free period expiry date is based on your vehicle’s warranty start date.
I have bought a used Nissan, how can I activate the services?
If you have bought a used Nissan, please make sure that your vehicle is compatible with NissanConnect Services. If so, you can follow the same pairing process as a new car. Please refer to the How to Connect Guide found here for detailed steps.
If you keep receiving errors, your vehicle is probably still paired to the account of the previous owner. To solve this issue, you can:
- Contact the previous owner and ask them to unlink the car from their account.
- Contact the Customer Care team. Their contact details can be found here.
How can I see which services I have available in my Nissan?
After pairing your vehicle to the NissanConnect Services app, you can identify which services are available in your vehicle by pressing the cart icon in the top right corner of the NCS app home screen. You will be moved into the Nissan Store and displayed the list of packages currently available for your vehicle.
You can then click each package to:
- Read the description
- View the expiry date
- Manage the subscription
What happens when my services free period expires?
You will be able to extend your services by heading into the NissanConnect Services app, clicking the cart icon in the top right of the main page. Up to date pricing against each service will be available to view close to expiration date to ensure you have the latest prices.
Note: Nissan will require your positive confirmation to extend your subscription for any service beyond the free period. You will not be automatically subscribed for any service beyond the free period, nor be billed for it.
Adding a Vehicle
How do I add my vehicle to my NissanConnect Services App?
You can add your Nissan to the NissanConnect Services in two steps:
- Enter your Vehicle Identification Number (VIN). Your VIN can be found on registration papers, warranty booklet or on the dashboard of your car.
- Enter the "pairing code" by browsing through:
- Info >
- NissanConnect Services >
- Information Channels >
- Account Information >
- Car Pairing Code.
How many vehicles can I add into the NissanConnect App?
Unlimited number of vehicles can be added on the NissanConnect Services app.
How do I switch between vehicles if I have more than one in the NissanConnect app?
Switching vehicles can be done from your NissanConnect Services homepage.
On the top left side of your app, click on the vehicle name (e.g. JUKE, LEAF, NAVARA, ...) A list will appear of all the cars currently added to your account.
How do I remove a vehicle?
You can remove your Nissan from your app by browsing through your profile, clicking on the vehicle you would like to deactivate and then clicking on "Remove this Vehicle from the App" button.
Deactivating Services
What services can I deactivate and how?
You can deactivate your connected services by browsing to the profile page, select the name of the vehicle you wish to deactivate and finally select "Deactivate".
Please note you can not deactivate features individually, use of this function will lead to all NissanConnect features being deactivated.
How can I tell if a service has been deactivated?
To confirm that your vehicle has been deactivated successfully, you will not be able to see any information on your app homepage.
If information about your Nissan is stil appearing (Mileage, Lock Status, etc.) then your vehicle is still activated.
If you are unable to deactivate the vehicle, please contact the customer support line in-app.
I have bought a used Nissan, will I need to deactivate the services or will this happen automatically?
Is it possible to re-activate services again, once they have been deactivated?
It is possible to re-activate services, even after deactivation.
If you do not have an account: you will need to follow the 6 step on-boarding process to pair your car to your account.
If you already have an account: You can re-activate while logged in into your account.
I would like to temporarily deactivate the data transfer function. Is this possible?
You can always choose to stop the data sharing.
At each ignition, the car will ask the driver to allow data sharing. Simply decline the data sharing and your data will not be shared with your NissanConnect Services App.
You can also stop sharing data on your infotainment at any time by going to:
- Settings >
- NissanConnect Services >
- Privacy mode >
- Turn on privacy mode.
This will then stop your NissanConnect app from receiving any data.
GENERAL
General
The data on my personal homepage in the nissanconnect app is out of date / isn’t displaying. Why is this?
Your vehicle must have a good internet connection in order to send information to your NissanConnect Services app.
Make sure that your vehicle is in an area with good network coverage and swipe down to refresh your homepage and get the latest information.
I would like to sell my vehicle. How do I delete my data?
You can perform a remote data wipe directly from the app:
- Click on the profile button displayed on the homepage.
- Click on the vehicle (e.g. JUKE, LEAF, …).
- Scroll down the page and click on "Remove Vehicle Data".
After confirming, all historical data of your vehicle will be removed. This includes items such as previous destinations, radio presets and more.
Make sure you deactivate your services by pressing Deactivate and then Unlink your vehicle from App.
ON WHICH SMARTPHONES CAN THE NISSANCONNECT APP BE USED?
NissanConnect Services app is compatible with most iOS and Android smartphones:
- Any iPhone, iPad or iPod Touch on iOS 11.0 or above.
- Any Android device on Android 4.3 and above.
Make sure that your device has the latest software update before downloading the NissanConnect Services app.
How do I reset my vehicle’s Infotainment system to the factory settings?
To reset your vehicle’s infotainment system to factory setting, click on:
- Settings >
- More Settings >
- Reset.
What are the requirements to use NissanConnect Services?
To use the NissanConnect Services app, your vehicle needs to be equipped with a compatible infotainment head unit. Please refer to your owner's manual or to your dealer to find out if your head unit is compatible.
IN WHICH COUNTRIES CAN I USE NISSANCONNECT SERVICES?
The countries where NissanConnect Services are available are: Germany, Switzerland, Czech Republic, United Kingdom, Portugal, Spain, Ireland, Italy, Belgium, France, Luxembourg, Netherlands, Hungary, Poland, Slovakia, Austria, Cyprus, Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Sweden, Russia, Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Greece, Iceland, Macedonia, Malta, Moldova, Montenegro, Romania, Serbia and Slovenia.
Is NissanConnect Services available on all models?
To use the NissanConnect Services app, your vehicle needs to be equipped with a compatible infotainment head unit. Please refer to your owner's manual or to your dealer to find out if your head unit is compatible.
I cannot use my services, why is this?
If you cannot use your services this is most commonly caused by poor network coverage. The NissanConnect App requires a stable connection to work. To ensure all services work as intended, please make sure you are in an area of good network coverage before opening the NissanConnect App.
Do I need to create a user account to use the NissanConnect app?
Yes to use the NissanConnect Services app you are required to create an account.
You can create an account directly from the app.
NissanConnect Services App
What information will I need to create an account?
To create an account, all you will need is your name, email address and country of residence. You will then be asked to verify your email address by simply clicking on a link sent directly to your email inbox.
How long should it take before I can use the app?
Downloading the NissanConnect Services app and creating an account should not take more than 10 minutes, depending on your available download speed.
Once you have paired your car, the services can take up to 24 hours to fully activate. Make sure your car stays in an area of good network coverage during this time.
My username and password are not being accepted in the app - what can I do?
CHECK YOUR EMAIL AND PASSWORD
Please double-check that you are using the right username and password. If they are misspelled, then you may get an error message.
CHECK YOUR INTERNET CONNECTION
Make sure your device has good internet connection. Where possible try to connect to a Wi-Fi network if your mobile network coverage is weak.
RESET YOUR PASSWORD
Try to reset your password by clicking on "Forget Password" button.
Why can’t I log into the NissanConnect app?
The first thing to do is check your WiFi or data connection, as you need to be connected to the internet for the app to work.
Also be sure to check that you have completed the registration process fully, as this could prevent you logging in successfully.
What information will I need to activate NissanConnect Services?
Once you have created an account all you will need is your Vehicle Identification Number (VIN), and to be inside your vehicle to get the "pairing code".
Some of the features in the app are not appearing and cannot be used. Why, and what can I do?
Once you have paired your car, the services can take up to 24 hours to fully activate. Make sure your car stays in an area of good network coverage during this time.
Data Protection
How is my personal data stored securely and for how long?
The processing of personal data for people in the EU is regulated by the General Data Protection Regulation, NissanConnect Services app and all data usage surrounding it are compliant with GDPR regulation. You can read more about how we store your personal data in Section 4 of our terms and conditions.
My smartphone has been stolen. How do I ensure my personal data is protected?
If your smartphone is stolen, please contact customer services, their details can be found here.
They can support you with unlinking your car from your account remotely. Your vehicle data will then not be available to access from your phone.
How can I ensure my data is protected if I sell my vehicle?
When you sell your vehicle, make sure to deactivate the services and unlink your car from your account to remove all the data and allow the new owner to add their vehicle. All the data related to your car will then be removed.
The new owner will have to add the vehicle to their account and will find no data related to your previous trips.
How do I delete all personal info saved on my vehicle?
You can delete all the information about your vehicle and past trips by clicking on your profile section, then selecting your vehicle under "Vehicle Data" section. Then click on "Delete Vehicle Data" to remove all saved data.
Where can I find and read the General Terms and Conditions and privacy policy?
You can read the Terms of Use directly from your app right from your profile section.
How do I delete all personal info saved on my vehicle?
You can delete all of your personal information including past trips by clicking on your profile section, then selecting your vehicle under the "Vehicle Data" section.
You are also able to reset the infotainment to the factory settings by:
- Settings >
- NissanConnect Services >
- Reset All NissanConnect Svcs. Settings to Default.
What happens if I decline the privacy pop up message (that appears when I turn the ignition in my vehicle on)?
If you decline - privacy mode automatically activates. This means no data from your vehicle is shared with your NissanConnect Services App.
This gives limited to no access to the data of the vehicle (position, control features, ...).
Security
Why isn’t my password being accepted?
Make sure you have not mistyped your password or have incorrectly used upper/lower case characters.
If the error persists, you can reset your password by clicking through "Forget Password" link on your NissanConnect Services app.
I have forgotten my 4-Digit PIN code. What can I do?
If you have forgotten your 4-Digit PIN code, please select the "Can't find my security code" text directly from your app.
You will be guided through setting a new one. Ensure you have access to your car when performing these actions.
Is anyone else able to access the details stored in my app?
No, the information stored in your account is private. If you suspect somebody has access to your app, please change the password following the in-app procedure.
Do I have to enter my password every time I log in?
You do not have to enter your password everytime you log in. Once you enter your password, the app will remember it.
What is the 4-DIGIT PIN Code?
A 4-digit PIN is a passcode to protect your car further against any potential misuse. It will prevent for example; someone having access to your phone and unlocking your car on your behalf.
The app will request the 4-digit PIN whenever someone wants to lock or unlock your car.
How do I block the app if my phone is lost or stolen?
If your smartphone is stolen, please choose the Privacy mode in your vehicle by:
- At each ignition, the car will ask the driver to allow data sharing. Simply decline the data sharing and your data will not be shared with your NissanConnect Services App.
- You can also stop sharing data on your infotainment at any time by going to:
- Settings >
- NissanConnect Services >
- Privacy mode >
- Turn on privacy mode.
Declined Privacy mode will stop your NissanConnect app from receiving any data.
Then please contact the customer services team. Their details can be found here they will be about to support you in unlinking your car from your account.
Other Users
Can I link the NissanConnect Services App to a vehicle I do not own ?
To link your app account to a vehicle, you will need to have its key and be inside the vehicle.
You can then perform the pairing process. Please seek the approval of the vehicle's owner.
Can the NissanConnect app be used in conjuction with more than one vehicle?
Yes, you can add up an unlimited number of vehicles to your NissanConnect Services app.
You can add additional vehicles by clicking on the top left side of your screen, on your current vehicle name ("JUKE","LEAF",...) and then on "Add a vehicle".
Can access to the NissanConnect Services app be shared with friends & family?
Your car is linked to one email and cannot be linked to other accounts.
Make sure that only you have access to the account.
Voice Recognition
Can I use my phone voice assistant directly from my car?
Yes, you just need to enable Siri or Google Assistant on your phone.
To activate you will need to long press on the voice command button on your steering wheel.
CONNECTIVITY
Apple CarPlay
Apple CarPlay is not working. What can I do?
If Apple CarPlay is not working, make sure to:
- Use a certified compatible cable.
- Activate Siri from the settings of your iPhone.
- Accept the pop-up message when you plug the USB into your iPhone.
- Make sure the cable you are using is clean.
- Make sure that your phone cover isn’t stopping the cable from being fully plugged in.
- Make sure your charging port is clean and no dust is preventing your cable being plugged in fully.
How do I activate Apple CarPlay in my vehicle?
When parked, connect your phone to your vehicle. The first time you do this, you will receive a pop-up asking you to connect to your vehicle.
The steering wheel & volume control buttons don't seem to be working in line with phone - how do I rectify?
The steering wheel directional buttons cannot control your iPhone. When you mirror your smartphone screen to the one of your infotainment, your app and menu can be navigated by touch, the same way as your phone.
Whilst using Apple CarPlay it keeps disconnecting - what should I do?
Please ensure you are using a genuine cable that is compatible with your phone.
Does Siri have to be enabled to use Apple CarPlay?
Yes in order to use the full functionality of Apple CarPlay you may need to enable Siri in your iOS devices settings. However, this should happen automatically when you connect to Apple Carplay.
I have connected my phone to apple carplay but not all my apps are showing.
Not all your apps are compatible with Apple CarPlay. Your vehicle will display only the Apple CarPlay compatible ones.
Can I pick & choose the features from my phone to display & use in my vehicle?
Your vehicle will display all Apple CarPlay compatible apps. You can select from the ones displayed and use it depending on your needs.
You cannot restrict the list of Apps to be displayed on your screens. They will all display.
How do I activate Siri?
To activate Siri, in your CarPlay enabled vehicle you will need to long press on the voice command button on your steering wheel.
Android Auto
Can I use Apple Carplay from my Android phone?
Apple CarPlay is not compatible with non-iOS devices.
Android Auto is not working, what can I do?
If your Android Auto doesn't operate, please try to use one of the methods below:
- Make sure you have downloaded the Android Auto app from the app store if your android is Android 9 or below. If you have updated an older Android to Android 10, you will also have to download the Android Auto app.
- Use an official cable compatible with your smartphone.
- Make sure the cable you are using is clean.
- Make sure that your phone cover allows for the cable to be plugged in fully.
- Make sure you charging port is clean as dust can prevent the cable plugging in fully.
How do I know if my phone is compatible?
You can check whether your phone is compatible using our Android Auto information page.
Whilst using Android Auto it keeps disconnecting - what should I do?
Please check the USB cable and ensure it is compatible & clean - this may be affecting the connection to Android Auto.
Please ensure you are using the manufacturer's genuine cable.
Can I use Android Auto without a USB cable?
You cannot use Android Auto without a USB cable, Nissan recommends the use of the manufacturer's genuine cable.
You will need to plug in your android smartphone and ensure you have the Android Auto app installed if you phone is running Android 9 or below.
I have connected my phone but I can’t see all my apps on Android Auto.
Not all apps are compatible with Android Auto - your vehicle will only display those that are.
Can I pick & choose the features from my phone to display & use in my vehicle?
Your vehicle will display all Android Auto compatible apps. You can select from the ones displayed and use it depending on your needs. You cannot restrict the list of Apps to be displayed on your screens. They will all display.
How do I activate Google assistant?
To activate Google Assistant, in your Android Auto enabled vehicle you just need to long press the Voice command button located on the steering wheel.
NAVIGATION & DRIVING
Live Traffic Information
What are the advantages of Live Traffic Information?
This feature will give you live information on traffic status as well as displaying congested areas & issues on the roads using a colour code for your convenience.
This makes it easy to quickly view a journey and gain an understanding of current road & traffic conditions. The traffic status is directly taken into account when choosing your destination. The proposed journey will be optimised to get you where you need to go, in the shortest possible time.
How current is the information displayed?
Information about the traffic conditions are live. Your journey will adapt to the updates constantly.
However if you were to lose signal, the map will store the most recent update untill it can reconnect.
Points of Interest
What are My Points of Interest (Personal POI)?
There are around 50 million saved locations that can easily be accessed directly from your car, without having to do any research yourself.
They allow you to easily search for nearby points of interest (for example restaurants, petrol stations, supermarkets), and incorporate them into your journey.
Whether you are getting to know a new area or exploring an old one, this feature is sure to add something to your journey.
Can i save my own Point of Interests (POI)?
You can add your own POI's in the infotainment by adding them to your address book. This can be done by selecting:
- Map >
- Destination >
- Address book >
- Add New >
- Street Address >
- Ok.
Your address book can also be accessed from your homepage, where it will have your saved POI's.
Map Update
How can I update a specific map on my in-car system?
In order to update a specific map on your infotainment go to:
- Info >
- System Info >
- Map Update >
- Map Update Setting.
Will the maps in my vehicle be automatically updated?
Yes, your map will automatically update. You will be prompted with a notification on your screen. Make sure to accept the update in order to keep your map updated.
Destination Send-to-Car
What are the advantages of the Destination-Send-to-Car?
You can use the "Destination Send-to-Car" feature whenever you need to prepare your trip in advance.
Open your NissanConnect Services app and use the navigation page to look for a destination. You can send this address to your Nissan from anywhere. Once you get into the car, you can accept the route, edit the route to add a waypoint or cancel it you've changed your mind.
What do I have to do when the destination is displayed in the Infotainment System in my vehicle?
When your destination appears on your vehicle central screen, you can select:
- Go Here: to load the address onto your car.
- Save: to save the address for a later date.
- Discard: to discard the information received.
How can I search for a destination from the NissanConnect Services App and send it to my vehicle?
From your NissanConnect Services app, select the map icon from the menu bar. The location of your vehicle and search bar will then appear.
Click on the search bar to find an address, then select the “directions” button. Your route will then be displayed, click “send to vehicle” to send this to your car. Once this action is completed you will receive a pop up confirming this.
Do I need the Door-to-Door app in order to use this function?
No, you can use destination send-to-car without downloading Door-to-Door app.
If your car is fitted with NissanConnect Services, this features is fully integrated to your NissanConnect Services App. Please check your owners manual to see if your car is fitted with NissanConnect Services.
My Car Finder
How does the “My car finder” feature work?
My Car Finder allows you to locate the current position of your car, proving it is in an area of good network coverage. You can retrieve the location directly from your NissanConnect Services app and even generate a walking route to take you to it.
How does My Car Finder service help me find my vehicle?
You can retrieve the current location of your Nissan directly from your NissanConnect Services app.
Just open your app and click on the map section on the menu bar, your car location will update.
The parking position of my vehicle isn’t displayed or is displayed incorrectly. Why is that?
Most often, your car might be parked in a garage or in an area with bad network coverage. This can cause problems sharing and receiving data with you car.
Can I deactivate the "My Car Finder" service?
Your vehicle position is part of your connected services. You cannot deactivate this service without disabling all other connected services.
How precise is the parking position displayed?
The parking position displayed is based on the vehicle GPS. To ensure an accurate position, ensure your vehicle is parked in an area of good network coverage.
Will this service work while I am driving my car?
Yes, the service will operate continuously, even when driving the car.
Can anyone else see my parking location?
Anyone that knows your login details is able to access this information. If you suspect somebody may have access to your account details please change your password as soon as possible.
After selling my vehicle, is there any risk that the new owner will have access to previous or current parking position data?
Before selling your vehicle and to ensure all your data has been removed, please make sure to remove all the data from your vehicle by browsing through your Profile, then by choosing your car and finally clicking on "Remove Vehicle Data".
Also, you will need to Deactivate the services and Unlink the vehicle through the App Profile menu.
CONVENIENCE & COMFORT
Remote Horn & Lights
How does Remote horn and lights work?
The “Remote Horn & Lights” function triggers and actives the horn and lights of your vehicle. Your vehicle needs to be locked and in an area of good network coverage to ensure it receives the command.
Does remote lights & horn work whilst I’m driving?
"Remote Horn & Lights" does not work while driving.
Can you also activate the horn and lights separately?
"Remote Horn & Lights" services allow you to:
- Activate the Light function independently.
- Activate the Horn & Light services together.
You cannot activate the horn on its own.
How long does it take for remote lights & horn to activate?
Please be aware in order for this function to activate your ignition needs to be turned off (this can be signalled by all lights inside your vehicle being off) and car must be locked.
Once you are confident your vehicle is asleep, "Remote Horn & Lights" should activate within a short period of time. Make sure your car is in good signal area for the function to operate optimally.
Remote Door Control
How does the Remote Door Control service work?
This feature allows you to lock and unlock your car, as well as providing a status of whether your vehicle is locked or unlocked.
Why do I get an error when trying to lock or unlock my vehicle?
Your vehicle may be in an area of poor network coverage. Make sure your vehicle is in an area with good signal for the function to operate optimally.
How far away can I be from my vehicle to use the Remote Door Control function?
You can use "Remote Door Control" feature from anywhere. Ensure your car has good signal for the function to operate optimally.
How long does it take for my doors to be locked?
The "Door lock/unlock" feature should work within a short period of time. Make sure your car is in good signal area for the function to operate optimally.
Remote Climate Control
Can I use the Remote Climate Control option on my vehicle?
This option is only available on electric vehicles (e.g. LEAF).
How does the Remote Climate Control work?
"Remote Climate Control" function allows you to pre-warm or pre-cool your car in advance.
How long does it take?
The "Remote Climate Control" feature should work within a short period of time. Make sure your car is in good signal area for the function to operate optimally.
What is the maximum distance to use Remote Climate Control?
You can use "Remote Climate Control" feature from anywhere. Ensure your car has good signal for the function to operate optimally.
Why do I get an error when using the Remote Temperature Management?
Your vehicle may be in an area of poor network coverage. Make sure your car in in an area of good signal for the function to operate optimally.
Also make sure your vehicle is not currently in use as you cannot use the service unless the vehicle is parked.